Privacy Policy

This Privacy Policy governs your use of the services, content, features, technologies or functions offered by 247 Electric Services and all related sites, applications, and services (collectively “247 Electric Services”) (including, without limitation, when you provide any information in relation to your use of 247 Electric Services). 

You accept and consent to this Privacy Policy when you sign up for, access, or use the 247 Electric Services. By accepting and consenting to this Privacy Policy, you expressly consent to our use and disclosure of your personal information and direct us to do so in the manner described in this Privacy Policy.


  1. Overview

In order to operate the 247 Electric Services and to reduce the risk of fraud, 247 Electric Services being the data controller, will ask you to provide us with information about yourself, including your debit card and/or bank account details. By consenting to, and agreeing the terms of, this Privacy Policy, you expressly consent and agree to us processing your data in the manner set out herein. This Privacy Policy describes the information we collect and how we use that information. 247 Electric Services takes the processing of your information very seriously and will use your information only in accordance with the terms of this Privacy Policy. For the purposes of this Privacy Policy, the term “information” means any confidential and/or personally identifiable information or other information related to users of 247 Electric Services, including but not limited to customers and merchants (legal entities).

We will not sell or rent your information to third parties for their marketing purposes without your explicit consent. However, in order for us to offer 247 Electric Services to our users; enhance the quality of 247 Electric Services from time to time; and protect the interests of our users, we will in limited circumstances share some of your information with third parties under strict restrictions. It is important for you to review this Privacy Policy as it applies to all the 247 Electric Services.

This Privacy Policy is intended to govern the use of 247 Electric Services by our users (including, without limitation those who use the 247 Electric Services in the course of their trade or business) unless otherwise agreed through contract.

Changes to this Privacy Policy: All future changes to this Privacy Policy shall be incorporated by reference into this Privacy Policy and will take effect as specified in the Policy Update. “Policy Update” means a prior notice of changes to any of your agreements with 247 Electric Services which 247 Electric Services may make available to you in writing. If you disagree with the terms of this Privacy Policy, please do not register for or use the 247 Electric Services.

Notification of Changes: This Privacy Policy may be revised over time as new features are added to the 247 Electric Services or as we incorporate suggestions from our customers. We may change this Privacy Policy at any time by posting a revised version of it on our website. Unless we have legal grounds to do otherwise, we will provide you with at least 30 days' prior notice of the effective date of the revised privacy policy. We may post the notice on the "Policy Updates" page of our website(s) and/or send the notice by e-mail. As of the effective date of the revised privacy policy, you will be considered as having consented to all changes to the Privacy Policy. If you disagree with the terms of this Privacy Policy, you may close your account at any time.

Please check 247 Electric Services website on a regular basis for the most current version of our Privacy Policy.

Third Party Websites: Some pages on the 247 Electric Services website include links to third-party websites. These sites are governed by their own privacy statements, and 247 Electric Services is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third-party websites should review the privacy statements of these sites before providing them with personally identifiable information.

A Special Note about Children: Children are not eligible to use 247 Electric Services and we ask that minors (persons under the age of 18) do not submit any personal information to us or use the 247 Electric Services.


  1. Information We Collect

Required Information: To open or use 247 Electric Services account, you must provide your name, address, phone number, and email address. In order to make payments through the 247 Electric Services, you must provide debit card or bank account information. We may also ask you to choose two different security questions to answer (such as your city of birth or your pet's name).

We will also require other commercial and/or identification information if you engage in high-value transactions or high overall payment volumes through the 247 Electric Services.

Using your device: When you use 247 Electric Services using any device (whether connected to 247 Electric Services wirelessly or otherwise), we may additionally collect and store device sign-on data (including but not limited to device ID) and geolocation data in order to provide 247 Electric Services.

Photographs: If you use certain functionalities provided by us (including, without limitation, 247 Electric Services POS functionality on your mobile app) we may ask you to upload a picture of you in order to provide these specific services. Your face must be recognisable. Your image is solely your responsibility.

Website Traffic Information: Because of the way Internet communication standards work, when you arrive at or leave the 247 Electric Services website, we automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit, IP addresses, the type of browser you use and the times you access our website.

Cookies, Web Beacons, Local Storage and Similar Technologies: When you access our website or use 247 Electric Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, "Flash cookies," or other local storage provided by your browser or associated applications (collectively "Cookies"). We use Cookies to recognise you as a customer, customise 247 Electric Services, content and advertising, measure promotional effectiveness, help ensure that your account security is not compromised, mitigate risk and prevent fraud, and to promote trust and safety across our sites and 247 Electric Services.

You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website and 247 Electric Services.

Communications: When you communicate with us for customer service or other purposes (e.g., by emails, faxes, phone calls, tweets, etc.), we retain such information and our responses to you in the records of your account.

Questionnaires, Surveys, Sweepstakes and Profile Data: From time to time, we offer optional questionnaires, surveys and sweepstakes to our users for such purposes as collecting demographic information or assessing users' interests and needs. If we collect personally identifiable information from our users in these questionnaires, surveys, and sweepstakes, the users will be given notice of how the information will be used prior to their participation in the survey, questionnaire or sweepstake.

Account Information: For the purposes of this Privacy Policy, account information (“Account Information”) includes without limitation: name, address, email address, phone number, username, photograph, IP address, device ID, geolocation information, details of identity collected as part of our "know your customer" checks on you, and customer correspondence.


  1. How We Use the Information We Collect

Internal Uses: We collect, store and process your information on our servers located in Lagos, Nigeria. Our primary purpose in collecting your information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:

  • process transactions and provide 247 Electric Services;
  • verify your identity, including during account creation and password reset processes;
  • resolve issues, collect fees, and troubleshoot problems;
  • manage risk, or to detect, prevent, and/or remediate potentially illegal or prohibited activities;
  • detect, prevent or remediate violations of policies or applicable user agreements;
  • provide you with customer support services;
  • improve the 247 Electric Services by customising your user experience;
  • measure the performance of the 247 Electric Services and improve its content and layout;
  • manage and protect our information technology infrastructure;
  • provide targeted marketing and advertising, provide service updates, and deliver promotional offers based on the communication preferences you have defined for your 247 Electric Services account.
  • Questionnaires, Sweepstakes, Surveys and Profile Data: If you choose to answer our optional questionnaires or surveys, we may use such information to improve 247 Electric Services, send you marketing or advertising information, manage the sweepstakes, or as otherwise explained in detail in the survey itself.

Our Contact with 247 Electric Services Customers: We communicate with our users on a regular basis via email to provide requested services. We also communicate with our users by phone to:

  • resolve customer complaints;
  • respond to requests for customer service;
  • inform users if we believe their accounts or any of their transactions have been used for an illegitimate purpose;
  • confirm information concerning a user's identity, business or account activity;
  • carry out collection activities;
  • conduct customer surveys; and
  • investigate suspicious transactions.

We use your email or physical address to confirm your opening of a 247 Electric Services account, to send you notice of payments that you make or receive through 247 Electric Services, to send you information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, they will be primarily informational in nature rather than promotional.

We may communicate with you as described above by SMS (and SMS will be treated as an email for the purpose of managing your Communication Preferences).

In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes